SHIPPING AND DELIVERY
Standard UK Mainland Delivery is Free
Standard Europe delivery is £ 8,00
Standard Other Countries is £ 15,00
Your order will be delivered by Royal Mail first class post or by an independent courier. Smaller packages by Royal Mail and larger packages will be sent by courier. We aim to dispatch orders placed within 3 working days of receiving the order. Occasionally items may be temporarily out of stock, you will be advised of the date when more stock is due after receipt of your order and monies will be refunded via the same method as purchase. If you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour, as all deliveries will require a signature upon receipt. A card will be left to re-arrange delivery if no one is at home to receive your order. If you have not received your delivery within 5 working days from dispatch, please contact us so that we can track your order. Deliveries for orders outside the UK may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser. We do not ship to P.O Box or BFPO addresses. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
RETURN AND REPLACEMENTS
Returns and replacements are accepted within 7 days of receipt, provided that the item returned is in it's original and unused condition with all tags still attached. Contact Louison d'Or 7 Queens Road, TW1 4EZ Twickenham. We can also exchange your order, if you would prefer a different colour or size, as long as the item in question is in stock when we receive your returned goods. The cost of returning goods to us for exchange or refund is the responsibility of the purchaser. The original delivery charge will be deducted from any refund given. In the case of exchanges a re-delivery charge at our standard rate will apply. Delivery charges will only be refunded if there has been an error on our part or if the item received is faulty. We cannot accept responsibility for any items lost or damaged in transit to us & would advise that customers obtain proof of posting when returning. Your UK statutory rights are not affected by our returns policy.