Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy Louison d'Or's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


WEBSITE USEAGE

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


COPYRIGHT

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


SHIPPING AND DELIVERY

Standard UK Mainland Delivery is free.

Standard Europe delivery is £ 8,00

Standard Other Countries is £ 15,00

Your order will be delivered by Royal Mail first class post or by an independent courier. Smaller packages by Royal Mail and larger packages will be sent by courier. We aim to dispatch orders placed within 3 working days of receiving the order. Occasionally items may be temporarily out of stock, or will need more days to be made in that case you will be advised of the date when it will be ready. If you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour. A card will be left to re-arrange delivery if no one is at home to receive your order. If you have not received your delivery within 5 working days from dispatch, please contact us so that we can track your order. Deliveries for orders outside the UK may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser. We do not ship to P.O Box or BFPO addresses. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.


RETURN AND REPLACEMENTS

Returns and replacements are accepted within 7 days of receipt, provided that the item returned is in it's original and unused condition with all tags still attached. Contact Louison d'Or 7 Queens Road, TW1 4EZ Twickenham. We can also exchange your order, if you would prefer a different colour or size, as long as the item in question is in stock when we receive your returned goods. The cost of returning goods to us for exchange or refund is the responsibility of the purchaser. The original delivery charge will be deducted from any refund given. In the case of exchanges a re-delivery charge at our standard rate will apply. Delivery charges will only be refunded if there has been an error on our part or if the item received is faulty. We cannot accept responsibility for any items lost or damaged in transit to us & would advise that customers obtain proof of posting when returning. Your UK statutory rights are not affected by our returns policy. 

CANCELLATION PROCEDURE

It is possible to cancel an order at any time before it has been processed for shipping sending an email to e.lhoste@louisondor.com. To cancel your order after it has been despatched to you, you will need to follow the Return procedure.


PAYMENTS, PRICING AND PROMOTIONS

LOUISON D'OR Limited only accept payment secured by PAYPAL. Promotions and special offers will be available time to time on our web site.

CUSTOMER SERVICES

If you need any information you can contact Louison d'Or

phone: 00 44 (0)758 320 69 49

email: e.lhoste@louisondor.com

post: Louison d'Or - 7 Queens Road - TW1 4EZ - Twickenham - England